These FAQs should help you navigate our B2B platform more easily and provide you with essential information about our services and policies.
Office
+41 41 81 04 848
Sales
+41 79 55 07 292
Office
+41 41 81 04 848
Grundstrasse 36a, CH-6430 Schwyz, Switzerland
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Support
Find here some of the most frequent questions & our contacts
1. What services does Doc Automotive offer to businesses?
Doc Automotive specializes in providing high-quality automotive parts and accessories to businesses. We cater to car dealerships, repair shops, and other automotive businesses, offering a wide range of products including spare parts, maintenance tools, and equipment. Our focus is on delivering reliable parts at competitive prices to support your business needs.
2. How do I create an account on the Doc Automotive B2B platform?
To create an account, visit our registration page and fill out the required details, including your business name, contact information, and VAT number. After submitting your application, our team will review it and activate your account within 24-48 hours. Once approved, you will receive an email with your login credentials.
3. What are the payment options available for business customers?
We offer several payment options for our business customers, including bank transfer, credit card, and payment on account. For larger orders or long-term partnerships, we can also discuss customized payment terms to suit your business needs.
4. How can I contact customer support?
Our customer support team is available to assist you via email, phone, or live chat. You can find our contact details on the Contact Us page. For quick responses, please have your customer ID or order number ready when you reach out to us.
5. Are there special discounts or offers for bulk purchases?
Yes, we offer special pricing and discounts for bulk orders and long-term business partnerships. To learn more about our bulk purchase discounts, please contact our sales team directly. They will provide you with a customized quote based on your specific needs.
6. How do I update my business information or account details?
You can update your business information, such as your address, contact details, and preferences, directly through your account dashboard. Simply log in, navigate to the ‘Account Settings’ section, and make the necessary changes. If you need assistance, our support team is here to help.
7. Can I schedule regular deliveries for recurring orders?
Yes, we provide the option to schedule regular deliveries for recurring orders. This service is ideal for businesses that require consistent supplies. Contact our sales team to set up a delivery schedule that suits your business operations.